Fellow Sun Chaser,
We hope you and your loved ones are finding ways to cultivate joy and keep healthy during these challenging times.☀️
How COVID Has Impacted Sun Chaser
We know you’re probably wondering where your order of Sun Chaser is! For those of you who pre-ordered early on, you’ll note that we originally anticipated fulfilling your orders within 6 to 8 weeks (which already felt long)!
In full transparency, while our production was scheduled for March 19th, our L.A. production facility rightly decided to postpone all production to safeguard against COVID-19 on March 17th.
Since then, we’ve been working our hardest to get clarity around when we’ll be able to resume production and get your order to you as quickly as possible given the current climate.
When We’ll Be Shipping Sun Chaser + In The Meantime…
In terms of timeline, we anticipate being able to get your orders shipped to you around June 1st.
We know this is incredibly frustrating. We also know that as the very first people to pre-order Sun Chaser, you are the most excited to try this better-for-you buzz. We want to let you know that we couldn’t be more grateful for your support.
But we also recognize that for some, waiting another few months is too long. If that is the case for you, we are happy to offer you a full refund. Just email us at firstname.lastname@example.org.
A Big Thank You For Your Support
Building Sun Chaser has been the adventure of a lifetime, with all of the highs and lows you might expect from creating something from nothing in a brand new category.
Of all the hiccups we anticipated on this journey, we couldn’t have expected a global pandemic would be thrown into the mix! While this is a setback, we are marching on, as energized as ever by our mission to create products that enable folks like you to connect more consciously with one another.
So we thank you for your patience, your excitement, and your support. And we thank you for pioneering this new frontier with us, hiccups and all. ❤️
With love and gratitude,
Joce & Nellie