Help! I Put The Wrong Shipping Address!
Order Hasn't Gone Out By Time Of Notice:
- If you provide the wrong shipping address and the order has not been fulfilled, we will cancel the order and refund you on the original payment method. We ask that you re-order with the correct address.
Order Has Gone Out By Time Of Notice:
- If you notify us that you have provided the wrong shipping address and the order has been shipped, please contact the carrier and file a claim or request a package reroute with them directly. You can find your tracking information in the confirmation email that will send out when the package is picked up.
Returns & Refunds
We will refund all orders which arrived in damaged condition. Please contact us immediately at firstname.lastname@example.org if you've received your Sun Chaser and there was damage to the product.
We do not accept returns or refund requests for flavor or experience at this time.
If you ordered the wrong item, please do not open the package, and ship to:
Springville Utah 84663
We will refund full original cost, including the original shipping cost. We do not cover the return cost of shipping at this time. Thank you for understanding.
We know, darn shipping costs! Since we craft Sun Chaser in small batches, we are currently unable to offer low-cost shipping.
However, we are on a mission to get Sun Chaser to you as quickly and affordably as possible in the future. If you have any suggestions, please contact us! We deeply appreciate your understanding.
Have a Shipping Question?
Ask away at email@example.com. We'll respond within 48 hours.